Battery Back Up Policy

This Battery Back Up Policy applies to telephone and related services (“Services”) delivered by Arriva Connect “Arriva” provided using our state-of-the-art fiber optic network.

Arriva’s fiber network is electrically powered and works with your existing telephone wires in your home landline/wired telephones, and wall jacks. In the event of an electrical outage, telephone service, including access to emergency 9-1-1 and home security services, may not operate.  A backup battery is designed to provide temporary power in the event electrical power in the home is lost. You are responsible for monitoring the health of your backup battery, and/or the replacement of your backup battery. You should also periodically remove and test your battery to verify both the operation of the backup battery and its condition. The length of time that your telephone service will be available during a power outage while on a back up battery depends on many variables, including, but not limited to, the following: (i) whether a backup battery remains properly installed in an environment that is above -4F and below 122F: (ii) whether a backup battery is properly charged; (iii) the condition and age of a backup battery (batteries typically last 5 years); and (iv) the amount of telephone usage when the telephone is utilizing power from a backup battery.

IMPORTANT NOTE: If you have a medical alert system or security equipment, you are strongly encouraged to monitor and maintain your battery back-up for those devices. 

For more information on purchasing a back up battery, please contact your local office.