Lifeline Support

Arriva participates in the federal Lifeline program. Lifeline is a government assistance program that helps eligible households receive a discount on qualifying internet or telephone service. If you are a low-income consumer and need help paying for voice or broadband services, you may be eligible to participate in the Lifeline program.
 
Eligibility, applications, renewals, and benefit determinations are administered by the Universal Service Administrative Company (USAC) on behalf of the FCC. To learn more or apply, visit the official Lifeline Support website.
 

 

*Lifeline is a federal benefit; only one Lifeline service is available per household economic unit; a household cannot receive benefits from multiple providers such as a wireline and wireless services; a household is defined for Lifeline eligibility as any individual or group of individuals who live together at the same address and share their income and expenses (economic unit); and Lifeline is a non-transferable benefit. Violation of the one per household rule requirement would constitute a violation of the FCC’s rules and would result in the consumer’s de-enrollment from the program, and potentially, prosecution by the United States government.

Severe Winter weather

Due to the threat of severe winter weather forecasted to hit our areas soon, we may face unexpected staffing shortages and office closures. To report an outage or downed lines, please contact your local office.

Please note that if your power is out, your internet will also be unavailable.