CPNI

CPNI is defined by the Federal Communications Commission as information relating to the numbers you call and when you call them, as well as the particular services you use such as call forwarding or voice mail. This information is used to provide the services as well as ensure correct billing.

CPNI cannot be used, and will not be used for marketing purposes.

 

Any person that makes a request for information on an account, or makes changes or additions to an account must first be named as an “authorized user”. Authorized users can only be added to an account by the person whose name is on the listing of that account. Any requests by anyone who is not an authorized user will be denied. This rule is for the protection of the customer and is followed by all telephone companies including Arriva. Telephone companies and VoIP providers may use, disclose or permit access to your customer information in these circumstances: (1) as required by law; (2) with your approval; and (3) in providing the service from which the customer information is derived.

 

For more information, visit the FCC’s website at http://www.fcc.gov/guides/protecting-your-telephone-calling-records.