Get Ready for an Enhanced Billing Experience

We’re working hard converting to a new billing system to improve your experience, including a simplified billing statement, enhanced payment options, additional online account management capabilities, and more! Our new billing system launches in mid-December, so your January 1, 2026 bill will have a new look. 

The 1st week of December, you’ll receive an email from eLation/Innovative Solutions with a link to login to the new portal. You will need to set up a new account and create a new password.

Go to eBill Portal

Use the above link to access the new online account portal after December 15, 2025 to pay your January bill.

Here’s What’s Changing (and What Isn’t)

Things that are changing

• Invoice format (See sample invoice below)

• Online account access login / new portal

• A new app! for bill payments, viewing bills and more

• You will receive a new account number.

Things that aren't changing

• Statement Billing Date

• Billing Due Date

• Your Packages and Pricing

Manage your Arrvia Account

Google Play
App Store

You ask, we answer

We’re here to help with account setup, autopay, and notifications.

CTA: Contact Support

If you currently use credit card autopay (not bank draft), the new system requires a fresh authorization. Re-enroll in the eBill portal so payments continue without interruption.

The Go Arriva app is available 12/1/2025 on the Apple App Store and Google Play. Search “Go Arriva.”

Go to ebill.goarriva.com to create your account, view bills, pay, and manage notifications.

1st
of the month
Payment is due

You can pay online at goarriva.com, or by contacting our office.

10th
of the month
Late fee applies

If payment is not received by 11:59 p.m. local time.

17th
of the month
Invoices are processed

Services are billed one month in advance, and usage-based services like long distance are billed in arrears.

27th
of the month
Disconnect

Disconnect for nonpay; reconnect fee applies.

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