Privacy Policy

arriva.com is committed to protecting the rights of all visitors to arriva.com. We are committed to keeping your personal information secure and have created this privacy statement to share our information gathering and dissemination practices for this website.

Information Collection and Use

We will protect your information, and will not release your name, email address or other personal information to any advertiser, merchant, or other third parties not related to arriva.com without your permission. We will not give, sell, share, rent, or trade information to others in ways different from what is disclosed in this statement. arriva.com stores its records in the United States. arriva.com is the owner of the information collected on this website.

Links to Other Sites

The arriva.com website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of other websites. When leaving our website, be sure to read the privacy statements of each website that collects personally identifiable information. Our privacy statement applies solely to information collected on the arriva.com website.


arriva.com has security measures in place to protect the loss, misuse, or alteration of customer information stored on our systems. We use industry standard procedures and processes, such as firewalls, encryption, token authentication, application proxies, and monitoring technology to track abuse of our network and its data. When you submit information about yourself to arriva.com over the internet, the information may travel over many systems that are not under the control of arriva.com. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate and typical physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All employees, contractors and other companies engaged by arriva.com for work that involves access to personal information are contractually required to keep the information confidential and not to use it in any way other than what is necessary to perform their work for arriva.com.


The use of cookies is an industry standard, and most websites use them to provide useful features for you, such as saving your password so you don’t have to re-enter it each time you visit a website. goarriva.com may use cookies to deliver content specific to your interests, for statistical purposes, for performance purposes, or to make sure you don’t see the same ad repeatedly. Most Internet browsers are initially set up to accept cookies. You can set your Internet browser to refuse cookies, but you may not be able to take full advantage of a website if you do.

IP Address

An IP address is a number assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. Your IP address does not contain your name but does provide additional demographic information. goarriva.com does not release IP addresses to advertisers. We use your IP address to help diagnose or detect problems with our server, for security reasons, to conduct system administration and site analysis, and to administer our website. Any demographic information collected from your IP address is separated from your name and email address to protect your privacy.

Other Policies

Refunds – Once we approve your refund, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 30 days, depending on your card issuer’s policies.
Return of equipment – You will be responsible for the return of your equipment and any associated delivery/shipping charges. Costs associated with returns are nonrefundable. If you receive a refund, the cost of returning items will be deducted from your refund.
If you have any questions regarding refunds, please contact us.
If you pay us via an E-Check (ACH) transfer using our online payment portal, but have previously been notified that we will no longer accept checks as payment on your account, your service will not be reconnected until your E-Check (ACH) transfer has cleared our bank, which may take up to seven days.
To avoid any delay in your service being reconnected, you may come into our office and pay with cash, money order, or credit/debit card.  If you have any questions, please contact us.
All electronic payments should be made through our official website (arriva.com). Arriva is not responsible for any payments made through independent third party processors, or any fees associated with using those services (late fee, reconnect fee, equipment fee, processing fee, etc.).
Autopay enrollment for the current billing cycle is due by the 5th of the month for the current month’s payment to process via autopay. Enrollment after the 5th of the month does not guarantee the customer’s current months payment will be processed, and the customer will be responsible for that payment and any related fees incurred as a result of missed payment. Customers should ensure that the current month’s payment is received prior to the due date if manual payment is required (ex.: Customer enrolls in auto pay January 1; January payment will be processed via autopay.).

Notification of Changes to the Privacy Policy

The arriva.com Privacy Policy may be updated to increase our users‚ privacy protection or to improve our information practices. If there are changes made in the future, the changes will not affect information already collected. Any changes to the Privacy Policy will be available on this page for users to review.

Right of Way Easement

Applicants for services from Arriva Connect “Arriva”, grant Arriva a perpetual right-of-way and easement to their property. This consent gives Arriva and any Arriva contractors, affiliates, or assigns the right to enter the property owned or leased by the applicant, and the right to construct, install, maintain, repair, improve, remove, replace, inspect, or test telecommunications equipment  necessary in providing services from Arriva (equipment consists of, but is not limited to, underground/aerial fiber optics, cables, splice boxes, conduits, wires, surface testing terminals, manholes, markers, and other equipment). This consent includes required access to and from property.