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TRACED Act Compliance

ARRIVA is committed to complying with the FCC’s TRACED Act (FCC-20-42A1) and requires all customers and users of ARRIVA’s Voice Service to comply with these laws. Accordingly, you may not use ARRIVA equipment, network, facilities, or voice or broadband service in any way to engage in or otherwise permit illegal robocalling or spoofing activities. Violations could result in a suspension of service pending investigation, and could carry additional fines and penalties under the direction of the FCC and/or PSC.



A robocall is an automated telephone call delivering a recorded message. The term robocall is often used to reference other types of calls made by spammers, spoofers, scammers and more.

1. Spammers can be individuals or organizations that place automated phone calls in a manner that is in willful non-compliance with state and federal laws governing the use of auto-dialers.

2. Spoofers can be individuals or organizations that knowingly transmit misleading or inaccurate Caller ID information. These calls may be placed manually or through an auto-dialer. Spoofers often use various methods to mask their telephone number in order to show a completely different number–often a number that may be local or familiar to you.

3. Scammers can be individuals or organizations that disregard state and federal laws to make calls with the intent of committing identity theft or other types of fraudulent behavior.


The simple answer is no. Some robocalls are helpful, like appointment confirmations and public notices, while others are meant to cause harm or are annoying.


Yes. The Do Not Call rules only apply to telemarketing calls. So, the following types of calls are ones that don’t have to comply with do-not-call requests: tax-exempt, non-profit organizations; political organizations; pollsters and survey takers, not making sales calls; religious organizations; and telemarketers to whom you have given prior written consent to call you.


During election seasons, consumers will likely experience an increase in calls and texts from political campaigns. While campaign calls and texts are exempt from the Do Not Call List requirements, the Telephone Consumer Protection Act contains specific rules they must follow. In general, robocalls and robotexts to mobile phones require prior consent and calls to landlines are allowed without prior consent. For more information, visit:  https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts


If you want to report a robocaller, spoofer, or scammer, feel free to add your number to the Nationwide Do Not Call Registry at www.donotcall.gov. Legitimate telemarketers use the list and avoid calling phone numbers on the list. If you receive an unwanted call after your number has been on the National Registry for 31 days, report it to the FTC at https://www.donotcall.gov/report.html


To stop unwanted Robocalls and avoid phone scams, follow the tips below:

  • Don’t answer calls from unknown numbers.  Some people think that wasting a scammers time is fun or makes them call less… This is a dangerous game and can potentially make you more of a target. If you accidentally answer a robocaller or scammer, hang up immediately.
  • If you answer a call and the caller asks you to press a number on your phone to stop getting the calls, just hang up.  Robocallers often do this to identify when a real person has picked up their call.
  • Personal Information is just that… PERSONAL. Don’t give someone you weren’t expecting to call you personal information like your mother’s maiden name, your social security number, driver’s license number, any account numbers, passwords, or other identifying information.
  • If you get a call claiming to be a company or government organization, hang up and call the phone number on your account statement, in the phone book, or on the company’s or government agency’s website to verify the legitimacy of the call. You will usually get a paper statement or letter in the mail before you get a call from a legitimate source, particularly if the caller is asking for a payment.
  • If you get an unexpected call from someone you don’t know, do not respond to any questions, especially those that can be answered with “Yes.”
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