How to Find Out If Fiber Is Available at Your Address
This is the question we get more than any other, and the frustrating truth is that we cannot answer it for your town. We can only answer it for your address.
Two houses on the same road can get different answers. That sounds like a dodge, but it is just how construction works. A build stops where it stops, and next season it picks up again.
The fastest way
Go to your local page and use the address checker at the top.
Type your street address, add a unit number if you have one, enter your zip, pick whether you are looking for residential or business, and hit go. That is the whole process and it takes about fifteen seconds.
You do not need an account. You are not signing up for anything. You are asking a database a question.
What the answers mean
Available
Fiber is built to your address and you can order service. Nothing else has to happen first. Call your local office and schedule.
Under construction
Crews are actively working in your area. The line is not at your house yet, but it is coming and there is a real timeline behind it.
This is the answer where registering matters most. In most of our build areas the fiber drop to an individual house happens for addresses that have registered. If you wait until construction finishes to sign up, you may be waiting on a second trip.
Coming soon
Your area is in planning or engineering. No crews yet. Register your interest and we will tell you when that changes.
Worth knowing: registration numbers genuinely influence where builds go next. An area where a lot of people have raised their hand is easier to justify than one where nobody has.
Not available
We cannot reach your address yet, and depending on where you are, DSL may be an option in the meantime. Call your local office and ask. In some parts of our territory DSL is a real bridge until fiber arrives, and we move customers over automatically when it does.
Why the same road gets different answers
Three ordinary reasons.
Construction is sequential. A crew works down a road and stops at a phase boundary, a property line, a highway crossing, or a permit edge. The houses past that point wait for the next phase.
Terrain and obstacles matter. A creek, a railroad, a state highway or a stretch of rock can add months to a few hundred feet. Sometimes the easiest route to your house comes from the opposite direction and arrives later.
Older addresses sometimes sit differently in the records than they do on the ground. If the checker says something that does not match what you see happening outside, call us. That is worth a human conversation.
If the answer is wrong
Call your local office. We would genuinely rather hear about it than have you assume we do not serve you.
- Chickamauga, GA: 706-375-3195
- Fulton, MS: 662-862-5000
- Bruce, MS: 662-983-4343
- We Connect, Algoma and Pontotoc: 662-490-6040
- Mound Bayou, MS: 662-741-2558
All offices are open Monday through Friday, 8:00 AM to 4:30 PM. A local person answers.
One more thing
If you check and the answer is not what you hoped, register anyway. It costs nothing, it puts you in line, and it tells us where people are waiting.